Comparisons
When the tool was never built for an MSP
Some Quebec MSPs run today on a spreadsheet, a general-purpose CRM or a field service package. OKTO PSA is built for the day you need an SLA in business hours, a prepaid block of time that draws itself down, and an invoice with GST and QST calculated line by line.
| Criterion | OKTOPSA | Spreadsheets and general-purpose tools |
|---|---|---|
| Built for an MSPThe client → site → contact model, the SLAs, the prepaid contracts. | Yes. It is the only trade this product knows. | General-purpose or field service tools, to be adapted. (unverified information) |
| SLAs in business hours | Yes, with a business calendar per client and Quebec statutory holidays. | Varies by vendor. (unverified information) |
| Contracts and prepaid blocks | Yes, with automatic drawdown of the time entered. | Varies by vendor. (unverified information) |
| GST and QST | Calculated natively. | Varies by vendor. (unverified information) |
| Hosting in Quebec | Yes, dedicated instance. | Varies by vendor. (unverified information) |
| RMM integration | OKTO RMM, NinjaOne and Tactical RMM. | Varies by vendor. (unverified information) |
Cells marked "Varies by vendor" are not documented yet. We would rather leave a cell empty than invent a number.
Sources, read on October 2, 2026: no third-party vendor page. This table states nothing about a named vendor; the OKTO PSA column describes our own product.
A note on the brands mentioned
The general-purpose tools our clients compare us to most often are spreadsheets and tools such as Zoho or Jobber. The brands named belong to their respective owners. The table above states nothing about a named vendor.
Coming from Excel? It is a case we know well.
Setting up from your spreadsheets is a fixed fee, quoted in advance: we look at your data and give you a firm price.
OKTO Solutions, Trois-Rivières, Quebec